Privacy Policy

1. Introduction

At Tranquelia, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website, tranquelia.com, or using our services. By using our site, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information when you interact with our website or make a reservation:

Personal Information: such as your name, email address, and any details you provide through contact forms or booking requests.

Booking Information: including travel dates, preferences, and payment details necessary to process reservations.

Technical Data: such as your IP address, browser type, device information, and browsing behavior, collected through cookies and analytics tools.

3. How We Use Your Information

Your information helps us to:

  • Process and confirm reservations or inquiries.
  • Communicate updates, offers, and relevant information about your stay or our services.
  • Improve website functionality, user experience, and customer service.
  • Comply with legal obligations and maintain the safety and security of our systems.

4. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and improve functionality. You can modify your browser settings to decline cookies, but some features of our site may not function properly as a result.

5. Data Protection and Security

We take reasonable measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. While no online system is completely secure, we use industry-standard procedures to protect your information.

6. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited data with trusted service providers who assist in operating our website, managing reservations, or delivering customer service — always under strict confidentiality agreements.

7. Your Rights

You have the right to access, correct, or request the deletion of your personal data. If you wish to exercise these rights or have questions about how your data is handled, please contact us using the details below.

8. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before sharing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
📧 Email: [email protected]